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Ticket Refundability

Most airline tickets sold on our platform are non-refundable. In cases where the airline permits cancellation, a credit may be issued for future travel by the same passenger on the same airline. These credits have expiration dates set by the airlines and cannot be used after they expire. When cancelling a ticket, we advise customers to review all restrictions with our customer service specialists. Tickets must be cancelled before the flight departs; otherwise, we cannot guarantee any cancellation will be processed. If you wish to make a new reservation using airline credit, you will be responsible for any difference in fare. These policies are established by the airlines and supplier beyond our control.

Cruise Bookings

Cruise cancellation policies are typically more structured than airline policies and are determined by the cruise line. Cancellation fees increase as the departure date approaches. Most cruise lines have a tiered fee structure based on the number of days before departure when the cancellation is made. Our platform clearly displays these cancellation terms during the booking process.

Cruise Refundability

Cruise bookings are generally refundable, but subject to cancellation penalties that increase closer to the sailing date. Typically, cancellations made:

• 120+ days before departure may receive a full refund minus deposit or a minimal fee
• 90-119 days before departure may incur a 25% penalty
• 60-89 days before departure may incur a 50% penalty
• 30-59 days before departure may incur a 75% penalty
• Less than 30 days before departure usually results in no refund

These timelines and percentages vary by cruise line, itinerary, and promotional offers. Some special promotions or discounted fares may have stricter cancellation policies.

Refund Processing (Flights & Cruises)

We cannot provide specific timelines for when requested refunds will be processed. All refund requests are handled sequentially. After submitting your cancellation request to our customer service agent, you will receive an email confirmation with a tracking number. This acknowledgment does not automatically qualify you for a refund but serves as confirmation that we have received your request.

Upon receipt of your request, we will work with the relevant suppliers (airlines or cruise lines) to request a waiver based on their policies and will notify you of their decision. Please note that our service fees associated with the original booking are non-refundable.

The refund process depends on the suppliers' approval. Once approved, it may take additional time for the refund to appear on your credit card statement. Generally, suppliers charge a penalty for refunds. The entire process typically takes 60-90 days from receipt of your request.

In addition to supplier penalties, our company will charge a post-booking service fee on a per-passenger basis. These fees will only be assessed if a refund has been authorized by the supplier and when airline/cruise line rules permit such refunds.

Additional Guidelines

• Refund requests will only be accepted if permitted by the ticketing/booking rules for your particular reservation
• "No show" passengers who fail to board their flight or cruise are not eligible for refunds
• Processed refunds typically take up to 1 to 2 Billing cycle to complete for flights and up to 45 days for cruises to reflect in your account.